FAQs

I am a...

customerArtistOther
My print arrived damaged or was lost in the mail. What can I do?

If your print is damaged, incorrect, or otherwise defective, we offer full-refund returns and exchanges within 90 days of purchase. Simply reach out to a member of our team at info@theprintshopatl.com or stop by our Atlanta store to let us know and we will be happy to help you out.
If your print has been lost in the mail, we will do everything in our power to identify and resolve the issue. However, we are ultimately not responsible for products lost by UPS or USPS.

Can you print for me?

Short answer, no. (see next question)

Do you offer custom printing?

We offer custom printing for artists and photographers with minimum quantities. To inquire about order minimums and pricing, please email info@theprintshopatl.com with the subject “Custom Printing Inquiry”.

Do you offer print on t-shirts or other materials?

No, we only create Fine Art Archival Prints and Photography Prints. We do sell our own apparel, however, which include t-shirts, tote bags, and sweatshirts.

Do you offer shipping? Do you ship internationally?

We ship all over the world! Our “standard shipping” option provides free shipping to the Continental United States with a 5-8 day shipping time. All other shipping options are priced by geographic location and product dimensions.

How can I get my artwork framed?

We sell framed versions of all our prints and photography, up to 16”x20” pieces. Simply select your frame style and mat border when selecting your print on our website. We do not offer framing services for artwork not sold in our store or website, but are happy to refer you to a great.

Do you sell original art?

We sell original artwork via our sister gallery, FreeMarket Gallery. Browse all original works at www.freemarketart.com . We do have a limited number of original pieces and collectibles exclusively in our Atlanta store, but we cannot hold any specific pieces.

Are your prints limited-edition?

Yes! Each of our fine art and photography archival prints comes as part of a numbered, limited-edition series. Each print is also embossed with our logo and comes with a Certificate of Authenticity signed by the artist.

How do we select our artists?

We are always on the lookout for exceptional art, and we find our artists in a variety of ways, from social media to art shows to recommendations from our customers and existing artists. If you are an artist or know an artist that would be a good fit for our shop, please send us information and examples of work to info@theprintshopatl.com.

Do you have a brick-and-mortar store?

Our flagship store is located inside Atlanta’s Ponce City Market, on the second floor, adjacent to Citizen Supply.

How do I get my art into the shop?

Thanks for your interest in working with us! Simply reach out via email with your resume and examples of your work to submissions@theprintshopatl.com.

How does the Artwork Selection Process work?

We receive a lot of submissions, so if you do not hear back from us, please rest assured that we have received your submission and have added you to our list of prospective artists.
We look for work that is unique, original in its design, and masterfully executed. As we curate collections and releases by style, if your work is a good fit, we will reach out to you with next steps.

What kind of Artwork are you looking for?

We look for original graphic artwork, contemporary art reproductions, illustration, and photography.

What kind of themes do you AVOID?

We DO NOT sell work with specific religious or political messaging. We also DO NOT sell work with hateful, violent, racist, or sexist messaging. We avoid selling works that can be classified as portraits.

How long can my artwork stay in the shop?

We sign annual, auto-renewing licensing contracts with our artists. All work will be available online and regularly re-stocked in our store as long as editions are available. However, we cannot guarantee the work will be displayed on our walls or shelving in the store, as we regularly rotate our displays.

How/When do artists get paid?

Our artists receive monthly royalties for all work sold in our store and on our website.

I am an artist in search of a printing partner for my artwork to sell on my own. Can I work with The Print Shop?

Yes! We offer custom printing for artists and photographers with order minimum quantities. To inquire, please reach out to info@theprintshopatl.com with the subject “Custom Printing Inquiry”.

I am a business looking for local art for my store, office, or restaurant.

We would love to work with you as a curation partner for your space. We offer consultations and end-to-end production and artwork installation for all types of businesses. Please reach out to info@theprintshopatl.com to set up a consultation.

I am a business owner, interior designer, or brand / event manager. Can I have work printed for my business or event?

We offer custom printing for commercial clients, including hospitality spaces, festivals, large events, corporate offices, and more. For more information or to schedule a consultation, please reach out to info@theprintshopatl.com.

I am hosting an event and would like to have The Print Shop as a vendor.

We would be happy to join you as a vendor for an event or pop-up opportunities. Please reach out to info@theprintshopatl.com with details and we will follow up with you.

I have a Media Inquiry

for media inquiries, email anna@freemarketart.com